The customer’s phone does not receive SMS text messages. What can I do?
- Customers can navigate to play.agentonhand.com and start the session in their preferred mode. The customer must share the session number with the agent so that the agent an join the customer's session.
When a customer selects the SMS link, they are directed to an unsupported browser
- The customer can tap and hold the link in the text message, select "Copy Link" and paste the link into a supported browser
Can customers use their front facing camera?
How can I create a shortcut for Agent On-Hand on my iOS/Android device?
- Currently, Agent On-Hand only works with the rear facing camera, however front-facing camera support will be released in the future.
- For iOS/iPhone: On Safari, go to https://view.agentonhand.com. Tap the icon. Then, tap "Add to Home Screen" to add a shortcut to the webpage on your homescreen.
- For Android: On Google Chrome, go to https://view.agentonhand.com. Tap the icon at the top right. Then, tap "Add to Home Screen".
When I try to create an account, I get "invalid email domain".
- Your Administrator has not authorized an Agent On-Hand account for your email address. Please contact support if you believe there has been an error.
I still have questions. Who can I contact?